Gift Wrap FAQ
Set up Shopify gift messages and wrapping, understand theme placement and plan access, and find gift details on orders.
Can I offer messages without gift wrapping?
Yes. Product and cart gift messages are free and unlimited. You do not need a wrapping product.
Where will my customers see the gift options?
Add product and cart blocks in the theme editor. Cart drawers need the separate app embed and theme testing. Checkout widgets require Shopify Plus.
How is wrapping charged?
Link a Shopify wrapping variant. Its price is shown to the customer and wrapping is added as a separate cart item only when they select it.
Where do the messages go after checkout?
Product messages stay with their items; the cart message belongs to the whole order. You can read both in the app’s Orders page.
Which plan do I need?
Free includes unlimited product and cart messages. Starter adds one whole-order wrapping option. Growth adds multiple options, eligibility rules, and order tagging. Pro adds per-product wrapping, storefront translations, printing, and CSV export. Current subscription prices are shown in Shopify. Customer wrapping charges are separate from app subscription charges.
Does opening the theme editor finish installation?
No. Add the app block in the intended template and save the theme, then return to the app and confirm the placement. Check the actual storefront and a completed test order. Recheck after changing themes. The app records your confirmation; it does not automatically verify your published theme.
What data does Gift Wrap read?
Gift Wrap reads products and orders so it can link wrapping products and display gift details. Enabling order tagging requires additional order-writing permission. Read the Privacy Policy for how order data and gift messages are handled.
How do I print or export gift messages?
Pro provides Print messages and Export CSV from Orders, for up to 25 selected orders at a time. Files are generated on demand. Product messages and the whole-order message remain distinct so the packing team knows which note belongs where.
Do test orders appear in the dashboard?
Yes. Test orders appear by default, consistently with the Orders page. Use Exclude test orders beside Refresh to see statistics without test orders.
What happens when I uninstall?
The storefront blocks rely on an active app installation and published configuration. Orders and gift messages already stored in Shopify remain there. A reinstall needs a fresh setup check. Review Shopify billing when changing or cancelling a subscription.
Need a hand?
Email support@plainkits.com with the app name, your store domain, and what you need help with. Never send passwords or payment details.